A.- INTRODUCTION

These specific conditions of the online store operated by SMARTNET, S.L. (hereinafter: THE STORE), are offered as pre-purchase information and complement the general terms and conditions that govern the general use of the website accessible through https://shop.legendsmuseo.com/ .

Any purchase made through THE STORE necessarily implies the acceptance of the general terms and conditions of access and use of the SMARTNET S.L. website, as well as these specific terms and conditions, without any objection or reservation.

B.- GENERAL INFORMATION:

SMARTNET, S.L. (hereinafter: SMARTNET), is a Spanish company, registered in the Mercantile Registry of Madrid (Volume: 28,559 Folio: 97 Section: 8 Sheet: M-514169 Entry 1ª), with CIF number: B-86133360 and registered office in Madrid (28010), c/ Fortuny, 51.

Any incident, complaint or claim related to a purchase made in THE STORE must be communicated to the email address: tienda.museo.legends@smart-keting.com 

C.- ORDER PROCESSING:

Orders must be processed by THE STORE, where the user will be informed prior to the completion of each purchase of the exact amount of each of their orders, including the shipping costs associated with each of them.

Only persons at least 16 years of age may process orders through THE STORE. The User who uses THE STORE guarantees that they are at least this age and that all registration data provided to SMARTNET are truthful. In any case, the User will be solely responsible for any false or inaccurate statements they make and for any damages they cause to SMARTNET or third parties due to the information they provide.

D.-PRODUCT AVAILABILITY:

THE STORE displays stock and size information for products as communicated, in each case, by their manufacturer or distributor.

SMARTNET makes efforts to keep this stock and size information updated based on the information transmitted at all times by the manufacturer or distributor, but cannot guarantee its accuracy at all times as it is third-party information, supplied by others.

In general, provided the desired product is available, shipments are made within 4/5 business days from the formalization of the order.

If for any reason it is not possible to supply any of the products included in an order, SMARTNET will contact the user as soon as possible to inform them of this circumstance and will refund the price of the product, as well as the shipping costs in the proportion to which the user is entitled according to the shipping cost tables published at all times on the website.

This means: In cases where it is not possible to supply an order consisting of one or more products due to complete unavailability of all of them, SMARTNET will fully refund the amount paid for the order, including any shipping costs that had been charged to it.

In cases where it is not possible to supply one or more products included in an order that comprises additional products that can be supplied, SMARTNET will fully refund the amounts paid for the unavailable products, but will retain the amounts corresponding to the price of the products that can be supplied, as well as the shipping costs associated with their delivery.

E.- WARRANTIES OFFERED:

THE STORE offers a warranty on the marketed products, under the legally established terms.

In any case and, unless proven otherwise, products will be understood to conform to the contract provided they meet all the requirements expressed below, unless due to the circumstances of the case, some of them are not applicable:

1. They conform to the description provided by the seller and possess the qualities of the product that the seller has presented to the consumer and user in the form of a sample or model.
2. They are fit for the uses to which products of the same type are ordinarily intended.
3. They are fit for any special use required by the consumer and user when they have informed the seller of this at the time of concluding the contract, provided that the seller has agreed that the product is fit for such use.
4. They present the usual quality and performance of a product of the same type that the consumer and user can reasonably expect, taking into account the nature of the product.

In cases of proven non-conformity of the product with the contract, THE STORE will proceed - where appropriate and as corresponds - to repair, replace, reduce the price or terminate the contract, actions that will be free of charge for the consumer and user.

F.- PRODUCT RETURNS - RIGHT OF WITHDRAWAL:

The user has the possibility to exercise their right of withdrawal on product purchases made in THE STORE within thirty calendar days from the receipt of the order at the chosen delivery address. This period may be exceptionally extended during certain campaigns and/or periods, provided that the purchase receipt received with the shipment specifies it.

Only product returns will be accepted when they are in perfect condition, have not been used and retain their original labels, as well as their packaging and - where applicable - original documentation and accessories, also in perfect condition.

Returns of products customized according to customer instructions or made to customer specifications will not be accepted. Likewise, for hygiene reasons, returns of intimate apparel items - underwear and swimwear - or masks will not be accepted.

SMARTNET reserves the right to deny the right to return products in cases of violation of the provisions of these specific conditions.

METHOD OF EXERCISING THE RIGHT OF WITHDRAWAL:

To proceed with product returns, you must - within thirty calendar days following receipt of the order -, send a statement to the email address: tienda.museo.legends@smart-keting.com indicating the affected order number as well as the product or products to be returned.

If the return is approved and you are instructed to do so by customer service, you must send the product(s) you wish to return to our facilities within a maximum of 10 calendar days.

Each product to be returned must be in perfect condition, unused, and with all its original labels, packaging and, where applicable, documentation and accessories that came with it.

Except in cases of receipt of defective products from the factory, and provided that such defects were not due to improper handling or use by the user, the shipping costs associated with the return will be borne exclusively by the buyer. SMARTNET will reject the receipt of any return sent on a "cash on delivery" basis.

Upon receipt of the buyer's request to exercise their right of withdrawal and once the returned merchandise is in its possession, SMARTNET will examine the received products and will contact you to inform you of its conclusions regarding your request.

If applicable, the refund of amounts paid for the purchase of the returned product will be carried out as soon as possible and, in any case, within thirty days following the receipt of the product by SMARTNET, always subject to the provisions of these specific terms and conditions. Likewise, in said case, the amounts initially charged in the order for Shipping Costs will be deducted from the total amount to be refunded. If the customer benefited from a free shipping promotion and this ceases to be applicable to the resulting order upon return, the amount corresponding to said concept (without applying the promotion) will be deducted from the amount to be refunded.

For orders placed outside of mainland Spain and the Balearic Islands, the costs generated by the return of the order will be fully borne by the customer, including customs export/import costs if the order is subject to them. 

G.- PRODUCT RETURNS - MANUFACTURING DEFECTS:

The buyer has the possibility to return products received with a defect or manufacturing fault, within 24 hours following receipt of the order.

Only product returns will be accepted when they are – with the exception of the alleged defect or fault – in perfect condition, unused, and retain their original labels, as well as their packaging and – where applicable – original documentation and accessories, also in perfect condition.

SMARTNET reserves the right to deny the right to return products in cases of violation of the provisions of these specific conditions.

METHOD OF MAKING RETURNS:

To proceed with returning a product with a manufacturing defect, you must - within 24 hours of receiving the order - send an email to: tienda.museo.legends@smart-keting.com a statement to that effect, indicating the affected order number as well as the product or products to be returned and a detailed list of the defects observed in them.

SMARTNET will then contact you to arrange for home collection of the products to be returned. Except for the observed defect or flaw, each product to be returned must be in perfect general condition, unused and with all its labels, packaging and - where applicable - original documentation and accessories that came with it.

Except in cases of receipt of products defective from the factory, and provided that such defects were not due to improper handling or use by the user, the shipping costs associated with the return will be borne exclusively by the buyer. SMARTNET will reject the receipt of any return made via "cash on delivery".

Once the buyer's request for return of a product with a factory defect or flaw has been received and once the returned merchandise is in its possession, SMARTNET will proceed to examine the received products and will contact you to inform you of its conclusions regarding your request.

If a manufacturing defect is confirmed and provided the product has not been used and retains all its original labels, packaging, and, where applicable, documentation and accessories, SMARTNET will process the replacement of the product with another of identical characteristics with the corresponding manufacturer or distributor.

If it is not possible to replace it, SMARTNET will inform the user of this circumstance and will proceed to reimburse the user the amount corresponding to the purchase of the product with the confirmed defect or manufacturing fault.

In such a case, the refund of amounts paid for the purchase of the returned product will be carried out as soon as possible and, in any case, within thirty days, always subject to the provisions of these specific terms and conditions. Likewise, in such a case, the costs corresponding to the return shipping will be borne by the user.

H.- REQUEST FOR PRODUCT EXCHANGES DUE TO SIZE ERROR

If the user wishes to exchange the product due to a size error, they must proceed with the return of the product, exercising their right of withdrawal, under the conditions indicated above. 

I.- SHIPPING COSTS:

Domestic Shipments:

Zone	Up to 3 Kgs	up to 6 Kgs	More than 6 Kgs
Mainland Spain	5.95	16.95	23.95
Balearic Islands (1)	5.95	16.95	23.95
Mainland Portugal (2)	9.95	16.95	23.95
Ceuta and Melilla	29.95	39.95	54.95
Andorra	29.95	39.95	54.95
Canary Islands (3) (4)	29.95	39.95	54.95

1. Formentera and Cabrera (€18.95 / €24.95)
2. Excluding Azores and Madeira
3. Gomera and Hierro (€73.95 / €85.95) for orders up to 3 kilos.
4. Shipments grouped weekly.

International Shipments:

Countries	Up to 1 Kg	Up to 2 Kgs	Up to 5 Kgs	More than 5 Kgs
European Union.(1)	19.95	22.95	25.95	50.23
Ireland, United States and United Kingdom (air)	31.95	52.95	92.00	175.00
Rest of the world	49.95	72.00	110	200

(1) Shipments to these countries will be made by land.

Customs export/import clearances, if the order is subject to them, will be borne by the customer upon receipt of the merchandise.

J.- IN-STORE PICKUP:

Customers who select an in-store pickup option, if available, will receive an email confirming the availability of their order at the store. They have a period of 90 days, after which the order will be automatically canceled, and they will lose the reservation of the products.